The customer support that you will get from your cloud web hosting company is very important, regardless if you have pre-sales questions and you aren't a client yet, or you have a technical trouble with an existing account. Prompt and correct information regarding a question or an issue can save you a lot of time and efforts, not mentioning that this is usually a proof that you are ordering from a real website hosting provider and not from some reseller. If you acquire a hosting account from a company that does not own its servers and it can't access them right away, it is quite possible that you will wait for a few days to receive an answer to any question, which means that your sites may remain offline for quite some time. In contrast, a provider that provides various options for communication and has a tech support staff available all the time will assist you to right away and help you decrease or entirely avoid any downtime and prospective losses.

24/7 Customer Support in Cloud Web Hosting

We provide 24/7 customer, billing and tech support for our Linux cloud web hosting plans. Even if you aren't our customer yet and you have some questions, we can help you promptly and give you the necessary info, to give you the choice to make the best decision when you acquire your new hosting account. We are available twenty-four seven, including holidays and weekends, and we offer multiple means of communication to get in touch with us - live chat, phone, email messages and support tickets. For your convenience, we have several telephone numbers globally, thus you're able to call the one that is closer to you. The max response time for the e-mail messages and your tickets is 1 hour. The typical response time is around 15-20 minutes, so you can forget all about waiting for days and nights to get assistance for some task or issue, regardless of its complexity.

24/7 Customer Support in Semi-dedicated Servers

We're aware how essential it is to receive well-timed assistance, particularly if your web site is not working as it should be for some reason. Our semi-dedicated hosting plans feature 24/7 customer and technical support, thus in case something happens, you'll be able to use a number of methods to contact us - telephone line with a few local numbers around the globe, live chat, email messages and support tickets. The first two options are for billing, pre-sales and basic issues, so if you do not have an account yet, for example, you can receive additional info for our solutions, or we can help you with uncomplicated technical problems. The next two methods are for solely tech troubles or everything that's more time-consuming due to the fact that it is much easier to follow the dialogue between you and our tech support crew. The guaranteed maximum response time for them is only one hour, the typical one - 15-20 minutes, therefore you will not have to wait for an entire day so as to get assistance as you may need to do with other service providers.

24/7 Customer Support in VPS Servers

Each VPS server package that we provide features 24/7 customer and technical support, which means that in case you encounter any trouble with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you can contact us at any time, even weekends and holidays. For your benefit, we provide different means of communication - telephone support with several local numbers globally, live chat, emails and a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical issues since it is much easier to keep track of what's going on. The maximum warranted reply time for all of the email messages and tickets is 1 hour, however it rarely takes that long to receive assistance. When you acquire the Managed Services upgrade that we supply, our admins will also support you with any kind of third-party software issues.

24/7 Customer Support in Dedicated Servers

If you obtain a dedicated server through our company, you will be able to get in touch with us anytime using several channels and the maximum time that you will need to wait for an answer is up to one hour, so you can forget all about waiting an entire day. Our customer and tech support service is online 24/7 regardless of whether it's a holiday or a weekend and we will assist you with anything related to the applications which are pre-installed on the server. To contact us about a technical matter, you will be able to open a ticket through the Help section of your billing Control Panel or you can send us an email message. In case you have any basic questions or you would like to know more about our hosting solutions before you order, you can also take advantage of our live chat or you can call one of the local phone numbers that we have in various countries around the globe. In case you need assistance with third-party software that you are unable to deploy or operate effectively, you will be able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.