Lots of persons who start using their first hosting account, or switch companies, normally have questions with regard to how given things are carried out or face obstacles when setting up various things, including emails, site settings, etc. That is the reason why, a lot of hosting companies have compiled documentation with popular questions and issues so as to help their clients receive info swiftly and easily. Consequently, the customer support engineers can focus on actual problems that certain clients may be encountering, since the solution for the minor things will already be available online and clients can easily cope with them without getting in touch with the customer care staff. Having detailed documentation is quite important, particularly for new customers with zero practical experience, since the web hosting service involves an array of functions and lots of people can become baffled about what to do. A good information repository can both help you do the operations that you wish and discover how the web hosting service functions in general.

Extensive Online Documentation in Cloud Web Hosting

If you have purchased your first cloud web hosting plan through our company or have migrated your site over to us, you will get familiar with our services and our in-house built Hepsia Control Panel before you know it due to the fact that we have compiled an elaborate knowledge base where you can find all the information that you’ll ever need – both general info with regard to the web hosting service as a whole and more specific info about the separate features that you can use and the problems that you may bump into. The articles themselves are available in 2 places. The whole article list is accessible through the Control Panel’s Help section. You can read articles that are dedicated to the different functions in every section of the Control Panel too. You can get to know how to do pretty much everything, from creating an .htaccess file to managing a mailing list, and all the articles include comprehensive guidelines, so you’ll never get disoriented on account of an unclear text. Of course, if you run into a more specific problem and you do not find an adequate solution in our knowledge base, you can contact our help desk support staff members 24/7.

Extensive Online Documentation in Semi-dedicated Servers

The Help section of the Hepsia Control Panel, which is included in our semi-dedicated hosting plans, will allow you to access the thorough online support documentation that we have prepared for you. The articles themselves feature general info about our web hosting services, instructive manuals about the different functions that you can make use of, along with troubleshooting guidelines that can help you resolve common issues that you may encounter. The topics that we have covered include basically everything, from easy things such as how to host a brand new domain name in the account, to more complex ones such as which SSH commands can be executed on the servers. Relevant articles about the features of a certain Control Panel section will always be available on the right side of the page that you’re on, while the whole article archive is accessible through the all-encompassing Help section.