In case you have purchased a web hosting plan and you have some enquiries regarding a concrete feature/function, or if you have confronted some predicament and you need assistance, you should be able to touch base with the respective customer support staff. All hosting companies use a ticketing system no matter if they provide other ways of contacting them apart from it or not, because of the fact that the most efficient way to tackle a problem most often is to send a ticket. This model of correspondence renders the responses exchanged by both parties simple to track and enables the technical support staff representatives to escalate the problem if, for instance, a sysadmin has to intervene. Usually, the ticketing system is not directly linked to the hosting space and is part of the billing account, so you have to have no less than 2 different accounts to contact the customer support staff and to actually manage the hosting space. Non-stop switching from one account to the other could sometimes be a drag, not to mention the fact that it requires a very long period of time for most web hosting providers to reply to the tickets themselves.

Integrated Ticketing System in Cloud Web Hosting

In stark contrast with what you may find with a lot of other hosting providers, the support ticket system that we’re using with our Linux cloud web hosting plans is part of the Hepsia Control Panel, which is included with all accounts. You won’t need to remember several usernames and passwords, as you will be able to manage both your tickets and the web hosting account itself from a single location. So, if you’ve got an enquiry or bump into a challenge, you can contact our help desk team members instantly. Our system features a clever search option. This goes to say that even in case you’ve submitted a vast number of tickets over the years, you will be able to find the one that you need in no time. Additionally, you can see knowledge base guidelines for fixing commonly confronted difficulties.

Integrated Ticketing System in Semi-dedicated Servers

In case you’ve got a semi-dedicated server account with our company and you wish to touch base with our client care staff members, you will be able to open a ticket straight from your Hepsia Control Panel instead of going through an entirely different help desk support platform like you’ll need to do with most hosting providers on the marketplace. Our integrated trouble ticket system will enable you to post a new ticket without any effort and to search through older tickets using a clever search filter. Plus, you will be able to check the relevant knowledgebase articles that our system will offer you based on the problem category that you select for your new ticket. You can do all the above-mentioned procedures without leaving your Hepsia Control Panel at any moment, which implies that in case you come across any obstacle or have an enquiry, you can touch base with our technicians and resolve the specific issue in no more than one hour through one single platform.