A live chat is one of the channels of communication offered by some hosting suppliers as a part of their support services. Depending on the service provider, the chat is used for pre-sales, billing and/or tech support. This method of contact is faster than a support ticket and it'll make it much more unlikely to misspell or misunderstand something in comparison to a phone call with a representative. What's more, if the problem that you have requires some time to be examined and resolved, you're able to do something else at the same time rather than just waiting, as you would have to do when you call. Also, you can use a live chat support service completely free provided that you have web access even if your web hosting supplier is situated in another country and they do not have a local phone number you can call.

Live Chat Support in Cloud Web Hosting

As we consider the fact that a number of problems are usually resolved when you speak with a live person, we offer a live chat service for all of our prospective and active customers. The chat is online every day and our customer care agents will assist you with a number of questions and troubles. If you are not our client yet, you can find out more about our cloud web hosting plans and the web hosting platform in general in order to be certain that your websites will operate properly on our servers. If you already have an account and you've got some questions or you experience any issues with any of our solutions, you will be able to get in touch with us through the live chat and we will provide you with the required info or help you troubleshoot the problem. You'll have to open a trouble ticket for some issues which require more time or the help of a system administrator, still for a number of standard issues you will receive help on the spot.

Live Chat Support in Semi-dedicated Servers

We have a live chat service that is accessible to all of our prospective and current customers. In case you're searching for a new website hosting account, you are able to chat in real time to one of our agents and obtain more information about our semi-dedicated hosting plans so that you can pick the best package for your websites. If you already own an account with us, we can assist you in a very timely manner with general, billing and first-level techissues. Even though sometimes you'll need to open a support ticket as there are issues that cannot be resolved through a live chat, we will be able to help you with lots of standard jobs, for example installing an e-mail account in an email client or forwarding one domain name to another. Thus, you will receive quick assistance and you'll save a lot of time.