Should you ever experience a problem with your website and be unable to deal with it, ask the respective hosting provider’s technical support staff to assist you to bring the website back online. A swift solution would be the perfect scenario, but lots of companies answer within 24 hours or even more, especially if you’re doing business with a hosting reseller. Even if your problem can be resolved without much effort, your site may not function properly or may not be reachable at all for a longer time interval, so you may lose potential customers as it’s very unlikely that anybody would be inclined to revisit a website that is inoperative. Thus, you should make sure not only that you can reach your hosting provider, but also that they can answer and assist you in a timely manner. If a script update does not go as planned or if you erase something incidentally, for instance, the site should be restored swiftly in order to avoid extended inaccessibility.

One-Hour Response Guarantee in Cloud Web Hosting

Our guaranteed maximum reply time for any helpdesk ticket that you submit or any email that you send is just sixty minutes, even if you contact us on weekends and legal holidays. Regardless of the nature of your issue or enquiry, we’ll lend you a helping hand momentarily and will provide you with the required information to rectify any problem with your sites. The real reaction time normally does not exceed fifteen to twenty minutes, which suggests that you can forget about waiting for hours to get an issue sorted out or even worse than that – waiting around all day only to receive an answer that more info is required while nothing is sorted out. We will offer you assistance in an instant because we are aware of how priceless time can be in the dynamic Internet world. The 60-minute response time guarantee applies to any technical or billing inquiry that you might have related to our Linux cloud web hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

Our customer service technicians will be at your disposal at all times and they will respond to any support ticket that you send through the hosting Control Panel within no more than 1 hour. The response time is guaranteed irrespective of whether you’ve got a general inquiry in regard to your semi-dedicated server or you face some complication and you won’t have to wait even that long for most issues. No matter what the nature of the issue is or what time of day or night it is, we will be there to assist you, as we are available 24x7 to cope with any general, billing or technical issue. In case you contact us about anything that’s within our capability, we’ll solve it before we reply, which goes to say that you won’t have to wait around for hours or days while the problem perseveres. In case there is something that you have to do on your end, we will provide you with the required information – what workable solutions to try out, what actions to take, etc.