In the event that you've ever had a cloud web hosting account in the past or you've dealt with any other type of online service, you are probably aware from your personal experience that for certain things it's better to consult with a live person on the telephone instead of exchange tickets or emails. If you'd like to find out more about a specific service before you decide to purchase it or if something small-scale has to be done, for example, it will be easier and a lot faster to get it done live. When you are able to get hold of representatives over the phone, it's very likely that you are dealing with a real web hosting provider, not a reseller. The level of support that you will get over the telephone varies between different suppliers - from standard issues to dedicated technical support. Usually the majority of suppliers will offer you pre-sales assistance and first level telephone support, while more complex technical matters are handled through email and tickets.

Phone Support in Cloud Web Hosting

Since we have live phone support 14 hours every day, you'll be able to get in touch with us and talk with one of our customer support agents to get more information about all of the Linux cloud web hosting plans that we supply and make sure that our servers meet the system requirements for your websites before buying anything. For your benefit, we have telephone numbers on 3 different continents so that you will be able to call the one nearer to you - in the USA, Great Britain or Australia. If you are already an existing customer, you will be able to phone us about general and billing issues, and about some tech matters. In case the issue is strictly technical or it can take longer time to handle, you will have to go through our ticketing system, that will allow both you and our technical support team to monitor the information provided by either side.

Phone Support in Semi-dedicated Servers

Any time you need additional info regarding the semi-dedicated hosting plans that we supply, you will be able to call any of the three support phone lines we have around the globe - in the United States, the UK and Australia. Thus, you have the option to check ahead of time if our services will be appropriate for your websites. If you're already our client and you own a semi-dedicated account, you are able to reach us over the phone for fourteen hours daily about any type of billing or general matters. For entirely tech matters you'll have to use our ticketing system so as to get in touch with our tech support as someproblems simply need extra time to be resolved, but we will help you on the phone with lots of minor technical problems as well, saving you efforts and time.