Client Support Channels
A 1–Hour Support Ticket Response Guarantee
All your assistance requests will be attended to in no more than 60 minutes after the ticket or e–mail has been submitted. If your case calls for further assistance from a server administrator, we’ll direct the trouble ticket or the e–mail to the person in charge, without delay and we will leave a note to let you know that more time will be needed for reaching the optimal solution. Furthermore if you order our Managed Servers package, any of the server administration services included there will be completed whenever you specify.
A Top–Notch Client Support Service
We’ll be online for you 24–7–365 to reply to any questions that you may have connected to our Site Control Panel or any of the apps that we have pre–installed for you on the server. If you also require help handling server administration tasks, you can check out our Managed Servers package, which includes data backup disk storage space, weekly OS updates, server monitoring and rebooting services, as well as troubleshooting and installation services
An Easy–to–Navigate Help Section
We have equipped our Site Control Panel with a circumstantial knowledgebase, which includes detailed explanations of its features and functions. In addition, we have filmed in–depth video tutorials that will further demonstrate to you how to carry out a certain operation or solve a regularly experienced issue. All the how–to articles and the tutorial videos are easily accessible from every section of the Site Control Panel via the Help and Videos buttons located in the upper right corner.