1 hour ticket response
We are dedicated to delivering a rapid and adequate solution to every support ticket posted by a user. Our well–trained help desk staff representatives will examine your issue and will think of the best option. We offer a 1–hour response time guarantee for all customer support tickets. In fact, the average tech support ticket response time has proved to be 20 minutes.
A Top–Class Support Service
Each member of our client support team has many years of experience in the Linux cloud web hosting plans market and most of them have worked for us for at least 5 years. They are all eager to respond to all your queries in the most efficient way possible.
An Intuitive Help Center
Integrated into the Site Control Panel is an intuitive Help Center section, which offers different information sources. You can search through a regularly updated knowledgebase offering web hosting account management articles and site management articles, check out the how–to video tutorials or have a glance at our F.A.Q. section.